Privacy policy
We collect and process some of your data to enhance your experience, provide you with relevant content, and ensure everything functions efficiently. Don't worry! Your data is in good hands and we handle it with complete confidentiality.
We only use what is necessary for you to enjoy to the fullest. If you want to know more, you can consult our Privacy Policy.
Privacy policy
1. Privacy Policy
The website feending.com is owned by Comisionea S.L, with its registered office at Calle Virués, 4, 46002 Valencia (Spain) and contact email contacto@feending.com. Comisionea S.L. is responsible for processing your personal data provided through this website, which includes any of the services offered herein. The terms "we," "Company," "Feending," or "feending.com" refer to Comisionea S.L.
We have adopted this Privacy Policy, which determines how we process the information collected by Feending, which also provides the reasons why we must collect certain personal data about you. Therefore, you should read this Privacy Policy before using the website. We care about your personal data and are committed to ensuring its confidentiality and security.
2. Personal information we collect:
When you visit Feending, we automatically collect certain information about your device, which you can check in the cookie policy.
Additionally, we will collect, process, and store personal data only if you provide it directly to us. You can do this as a user of this website by making inquiries about our services, becoming a customer or supplier, or a prospective supplier.
Personal information includes any information that relates to you as an identifiable person. Below are examples of the type of data this may include:
"Identity data" may include your first name and last name, personal or professional title, location, username, or a similar identifier.
"Contact data" may include physical address, email address, and phone number.
"Transaction data" may include requests for products and services you have made to us or in relation to products or services we have supplied to you.
"Technical data" may include Internet Protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices used to access this website.
"Profile and usage data" may include queries submitted by you, information provided, responses to surveys and comments, and how you use our website, products, and services.
"Marketing data" may include details of any preferences you have informed us regarding marketing communications from our side.
We may also collect non-personal data, such as aggregated data, which is data that can be obtained from your personal data but does not identify you directly or indirectly. This may include profile and usage data detailing how you use our website and the functions and areas you have interacted with.
If you wish to inquire about all the data we can collect when you create a user account on Feending, please contact us at contacto@feending.com. This privacy policy applies to any registered user of the platform.
3. How do we collect your personal data?
We collect your data through direct interactions with us in person, by phone, email, or otherwise, or when you have provided us with your identity and contact data. We also collect your data through automated technologies or interactions with our website, including the use of the web inquiry form, where we may also collect transaction, technical, profile and usage, and marketing data.
4. Why do we process your data?
Our top priority is the security of our users' data, and as such, we may only process the minimum data required from the user, only to the extent absolutely necessary to maintain the website. The information automatically collected is used only to identify potential cases of abuse and establish statistical information regarding the use of the website. This statistical information is not aggregated in such a way that identifies any particular user of the system.
The legal basis for processing the data is the legitimate interest for:
Allowing us to provide you with our services, communicate with you, and fulfill our contractual commitments to you. This may include identity, contact, and transaction data.
Notifying you of any changes to our business, such as improvements to our website or changes in service/product, that may affect our service or relationship with you. This may include identity and contact data.
If you are an existing or potential customer, we may contact you with information about goods and services similar to those that were the subject of a previous sale to you, an inquiry made, or a discussion held with you. This may include identity and contact data.
When you have given your consent to receive such information, providing information about third-party products or services that we believe may be of interest to you. This may include identity, contact, and marketing data.
When you have given your consent to receive our electronic newsletters. This may include identity and contact data.
When we need to comply with a legal obligation. This may include identity, contact, transaction, and technical data.
To protect the user from potential security threats, tracking, or third parties.
When necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests. This may include all types of data.
We will only use your personal data for a reason other than the purpose for which it was originally obtained if we believe we need to use it for that other purpose and we have a legitimate interest in doing so.
You can visit our website without telling us who you are or revealing any information by which someone could identify you as a specific individual. However, if you wish to use some features of the website or wish to receive emails from feending or provide other details by completing a form, you may provide us with personal data such as your email address, first name, last name, city of residence, organization, and phone number. You may choose not to provide your personal data, but you may not be able to take advantage of some features of the website and our services. Users who are unsure about what information is mandatory can contact us at contacto@feending.com.
5. Data recipients:
When you visit feending or use any service offered on the website, you should keep in mind that your data may have various recipients:
5.1. Service providers:
For the proper use of the website and the services offered on the Feending platform, it requires that data be transferred outside the European space, for example, through our website, the information you provide may be transferred and stored in countries outside the European Economic Area (EEA). This is because we use remote servers to provide the website and some aspects of our service, which may be located outside the EEA or use servers outside the EEA, which is generally the nature of data stored in the "cloud". It may also be processed by staff operating outside the EEA who work for one of our providers, such as our web server provider (Amazon Web Services and Google Cloud Platform), payment processing provider (Stripe), or our marketing service provider (Hubspot). These services have their updated privacy policies.
This data processing outside the EEA is subject to legal mechanisms to allow the transfer of data. If you need additional information about the international transfer of data, please contact us at contacto@feending.com.
5.2. Law enforcement:
You should also know that we may disclose your data to third parties for legal reasons. Feending may access your information, in addition to storing and disclosing it, if required by law, to comply with this Agreement, or if in good faith Feending believes that such access, storage, or disclosure serves a legitimate interest, such as: (i) fulfilling legal requirements; (ii) enforcing this Agreement; (iii) responding to complaints about Content that infringes third-party rights; (iv) responding to your customer service inquiries; or (v) protecting the rights, property, and personal safety of the Company or any person.
We inform you that if you want more detailed information about those recipients, please send an email to contacto@feending.com.
6. Data retention period
Your personal data may be processed for various purposes. Each of these purposes is associated with a legal basis that justifies our processing.
Additionally, your data is retained for a predetermined period, which depends on the purpose of processing. This period is referred to as "active database," which corresponds to the phase in which your data is processed to achieve the purpose described in the table, and as "intermediate archive," which corresponds to a state of data retention with restricted access. Archived data is no longer used for the purposes of processing but is retained to fulfill a legal obligation and/or to allow us to defend our legal rights, if necessary.
The length of time we retain and store data depends on the purpose for which it was collected. We will only store data for as long as necessary to fulfill that purpose or to comply with legal requirements.
The purposes, legal bases, and retention periods are detailed in the following table:
Data processing
7. Accurate and Updated Information
You confirm that all information and personal data you provide on our website is correct and truthful, and that you have the right to publish the Content on the Service. You understand and agree that we may monitor and investigate any Content you publish on the Service. We may remove any Content, in whole or in part, that we deem infringes this privacy policy or could harm the reputation of the Service.
8. Your rights:
If you are a European resident, you have the following rights related to your personal data:
The right to be informed.
The right of access to know what data is being processed and the operations of processing carried out on them.
The right to rectification.
The right to erasure of data.
The right to restriction of processing.
The right to data portability.
The right to object, when feasible.
The right to withdraw consent.
Rights regarding automated decision-making and profiling.
If you wish to exercise this right, please contact us at contacto@feending.com. Additionally, if you are a European resident, we highlight that we are processing your information to fulfill contracts we may have with you (for example, if you contract a service through the site), or otherwise to pursue our legitimate business interests noted above. Furthermore, please note that your information may be transferred outside of Europe, including Canada and the United States.
If your rights as a data subject have not been properly satisfied by us, we inform you that you have the right to lodge a complaint with the Data Protection Agency if you believe that a violation has occurred on this website regarding the processing of your personal data.
9. Links to other websites
Our site may contain links to other websites that are not owned or controlled by us. Please note that we are not responsible for such websites or the privacy practices of third parties. We recommend that you be aware when you leave our website and read the privacy statements of each site that may collect personal information.
10. Information security
We secure the information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical security measures to protect against unauthorized access, use, modification, and disclosure of personal data under your control and custody. However, the transmission of information over the Internet or via email is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of the data while it is being transmitted to our site; such transmission is at your own risk.
We have implemented security measures to prevent accidental loss or disclosure of your data. Once we receive your personal data, we will use strict procedures and security features to try to prevent unauthorized access.
If we have provided (or if you have chosen) a password to access certain parts of our site, you are responsible for keeping this password confidential. You should choose a password that is not easy to guess.
In the event of a security breach, we will notify you within 72 hours.
11. Legal Disclosure:
We will disclose any information we collect, use, or receive if required or permitted by law, such as to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, safeguard your safety or the safety of others, investigate fraud, or respond to a government request.
12. Contact Information:
If you wish to contact us to understand more about this Policy or wish to reach out to us concerning any matter related to individual rights and your personal information, you can email us at contacto@feending.com.
13. Update of the privacy policy:
We may update the Feending privacy policy, so we advise you to review this policy each time you access this website.